We process orders promptly — usually within 1 business day. All products are carefully and thoughtfully packed to protect them during transit.

Orders placed on weekends or public holidays will be processed on the next business day.

We primarily ship using Australia Post Parcel Post, although other carriers may be used from time to time depending on destination, service availability, or operational requirements.

Shipping options may include:

• Standard Parcel Post
• Express Post (if available and chosen)
• Courier services (occasionally used for certain locations)

Available shipping methods will be shown at checkout.

Delivery times vary depending on your location.

• Metro areas: typically 2–4 business days
• Regional areas: may take longer depending on the carrier’s network
• Remote locations: delivery times may be extended

These timeframes are estimates provided by the carrier and are outside our direct control once the parcel has been dispatched.

Shipping costs are calculated based on:

• parcel size and weight
• delivery location
• chosen shipping method

We simply pass on the carrier’s shipping cost along with packaging costs. There are no hidden fees.

Shipping charges are displayed at checkout before you complete your order.

We only disclose the absolute minimum amount of personal information necessary to facilitate your Once your order has been dispatched, you will receive:

• a shipping confirmation email, and
• a tracking number (where available)

You can use this tracking number to monitor your delivery through the carrier’s website.

If you have any concerns about your delivery, contact us and we will happily follow up with the carrier on your behalf.

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the carrier to resolve the issue.

For damaged items, we may request photos to help assess the situation.

Your rights under the Australian Consumer Law (ACL) apply in all cases.

Please ensure your delivery details are accurate at checkout. If an incorrect address is provided and the parcel is returned to us, we can resend it — additional shipping charges may apply.

If the parcel is delivered to an incorrect address due to incorrect details provided by the customer, we cannot guarantee recovery of the item.

We only ship to selected international destinations. Delivery times and costs vary by country.
International customers are responsible for any customs duties, taxes, or import fees.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes situations where a product:

• is significantly different from its description
• is unsafe
• is faulty or has a serious defect
• does not do what it is supposed to do
• does not last a reasonable amount of time

For minor issues, we may choose to repair or replace the item rather than provide a refund.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Under the ACL, refunds are not required if:

• the issue is minor and can be repaired
• you simply change your mind
• the product was damaged due to misuse or not following care instructions

However, we will always work with you to find a fair solution.

If you believe your item has a problem, please contact us as soon as possible with your order details and a description of the issue. We may request photos to help assess the problem.
Businesses are allowed to assess a product before providing a remedy.

If the item is confirmed to have a major fault, you may choose a refund or replacement.
If the fault is minor, we will arrange a repair or replacement.

Only regular priced items may be refunded. Sale items cannot be refunded.

Please use the Contact page to send us a message with your order number and a detailed description of the issue. We will contact you and will guide you through the next steps, including return instructions if required.

If the product is faulty, not as described, or otherwise fails to meet consumer guarantees, we will cover the return shipping costs.

If the return is due to a change of mind (where accepted), return shipping is at the customer’s expense.

Please return items in their original packaging where possible. This helps us assess the product and process your remedy quickly.

You agree to use our website for lawful purposes only. You must not:

• engage in any activity that disrupts or interferes with the website
• attempt to gain unauthorised access to any part of the website
• use the website to transmit harmful or malicious code
• copy, reproduce, or distribute website content without permission

We may suspend or restrict access to the website if we believe these Terms have been breached.

We make every effort to ensure product descriptions, images, and details are accurate. However:

• colours, textures, and finishes may vary slightly
• availability may change without notice
• pricing may be updated at any time

If an error occurs (e.g., pricing or description), we reserve the right to correct it and contact you before fulfilling your order.

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order, including in cases of:

• stock unavailability
• payment issues
• suspected fraudulent activity

Payments are processed securely through Square, and we accept the payment methods listed on our website.

Delivery timeframes are estimates only. Once dispatched, your order is handled by Australia Post or other carriers we may use from time to time.
We are not responsible for delays caused by carriers, weather events, or other factors outside our control.

A full explanation of delivery timeframes and charges is available on our Shipping & Delivery Policy.

Your rights under the Australian Consumer Law (ACL) apply in addition to these Terms.

Our Refunds & Returns Policy explains:

• when you are entitled to a refund, repair, or replacement
• how to request a return
• who pays for return shipping
• what constitutes a major or minor failure

By purchasing from us, you acknowledge that you have read and understood our Refunds & Returns Policy.

Your personal information is handled in accordance with our Privacy Policy, which explains:

• what information we collect
• how we use and store it
• how you can access or correct your information
• how we protect your data

By using our website or placing an order, you consent to the handling of your information as described in our Privacy Policy.

If you create an account:

• you are responsible for maintaining the confidentiality of your login details
• you must notify us immediately if you suspect unauthorised access
• you agree that all information you provide is accurate and up to date

We may suspend or delete accounts that breach these Terms or are inactive for extended periods.

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of The Native Plum or our content suppliers. You may not copy, reproduce, modify, or distribute any content without our written permission.

To the extent permitted by Australian law:

• we are not liable for any indirect, incidental, or consequential loss
• we are not responsible for delays, interruptions, or errors on the website
• our liability for any claim is limited to the amount paid for the product in question

Nothing in these Terms excludes your rights under the Australian Consumer Law.

We may use third‑party providers for:

• payment processing
• shipping and logistics
• website hosting and security

We only share the minimum information necessary to facilitate your order or manage your account. All third parties must comply with the Australian Privacy Principles (APPs).